Job
Description
You will be joining our team as a Sales and Customer Acquisition Specialist in the US virtual construction industry. Your main responsibilities will include identifying new business opportunities, managing high-value client accounts, and delivering exceptional customer service. Developing strategies, building relationships, handling customer inquiries and issues, and ensuring professional and efficient customer service will be key aspects of your role. Your key responsibilities will involve exploring new markets, clients, and partnerships in the US high-tech construction industry. You will design and implement plans to access new opportunities and grow the business. Maintaining and nurturing long-term client relationships to drive customer satisfaction and loyalty, making outbound calls to potential clients, and following standardized communication scripts will also be part of your duties. You should possess excellent verbal and written communication skills in English, with a US accent preferred. Strong relationship-building skills, the ability to manage multiple tasks in a fast-paced environment, proficiency in basic computer skills and customer relationship management tools, as well as strong problem-solving and conflict-resolution skills, are essential for this role. Ideal candidates will have prior experience in the US calling process, including customer support and sales. Experience in handling outbound and inbound calls is mandatory. Soft skills such as strong interpersonal and communication skills, patience, resilience, and a positive attitude are highly valued. A team-oriented mindset with a focus on collaboration is also essential. Candidates with a willingness to work night shifts or flexible hours as per US time zones, familiarity with the US market, culture, and communication styles, will be preferred. Comprehensive training on our services will be provided to eligible candidates, and performance-based incentives are available for top performers. In return, you can expect competitive compensation with performance-based incentives, outstanding career growth opportunities, exposure to international projects in the USA and Canada, the opportunity to work with top general contractors globally, health and accidental insurance, a 5-day work week with Saturday and Sunday off, cab pickup and drop for Gurgaon locations, sabbatical leave options, and business bonus and gratuity benefits.,
