Outbound Sales Quality Analyst and Training Specialist

You will be joining a dynamic team at TSL Consulting Pvt Ltd as an Outbound Sales Quality Analyst and Training Specialist. Your primary responsibility will involve overseeing the quality of outbound calls made by the sales team, as well as providing comprehensive training on call handling, IT solutions, and consultative selling techniques. Your key responsibilities will include conducting regular quality assessments on outbound calls to ensure compliance with company standards. You will be tasked with developing quality evaluation criteria and metrics to improve the effectiveness of outbound calls. Additionally, you will provide feedback and coaching to sales team members based on quality assessment findings to enhance their performance and promote continuous growth. Collaboration with sales and training teams will be essential in designing and delivering training programs tailored to call handling techniques, IT solutions, and consultative selling strategies. You will be expected to customize training materials to address specific needs identified through quality assessments and stay informed about industry trends and IT advancements to keep training content relevant. As a subject matter expert, you will offer guidance and support to sales team members, monitor performance metrics related to outbound call quality and training effectiveness, and recommend improvements as necessary. Your contribution will be crucial in upholding the excellence of outbound sales efforts and equipping team members with the skills needed for success. If you are enthusiastic about driving performance, fostering growth, and making a significant impact in outbound sales, we welcome you to be a part of our team at TSL Consulting Pvt Ltd.,