Outbound Sales Quality Analyst and Training Specialist

As an Outbound Sales Quality Analyst and Training Specialist at TSL Consulting Pvt Ltd, your role is crucial in upholding the highest standards of quality in outbound calls and providing comprehensive training to enhance call handling, IT solutions, and consultative selling techniques. Key Responsibilities: - Conduct regular quality assessments on outbound calls made by the sales team to ensure compliance with company standards and best practices. - Develop and implement quality evaluation criteria and metrics to measure the effectiveness of outbound calls and identify areas for improvement. - Provide detailed feedback and coaching to sales team members based on quality assessment results, focusing on enhancing performance and encouraging continuous growth. - Collaborate with sales and training teams to create and deliver comprehensive training programs covering call handling techniques, IT solutions, and consultative selling strategies. - Customize training materials and resources to address specific needs and challenges identified through quality assessments. - Stay updated on industry trends and advancements in IT solutions to ensure training content remains current and relevant. - Act as a subject matter expert on outbound call quality and sales training, offering guidance and support to sales team members as necessary. - Monitor and analyze performance metrics related to outbound call quality and training effectiveness, providing recommendations for enhancements and adjustments. Your contribution will be essential in maintaining the excellence of our outbound sales initiatives and equipping team members with the essential skills for success. If you are passionate about driving performance and fostering growth, we look forward to welcoming you to our team at TSL Consulting Pvt Ltd. As an Outbound Sales Quality Analyst and Training Specialist at TSL Consulting Pvt Ltd, your role is crucial in upholding the highest standards of quality in outbound calls and providing comprehensive training to enhance call handling, IT solutions, and consultative selling techniques. Key Responsibilities: - Conduct regular quality assessments on outbound calls made by the sales team to ensure compliance with company standards and best practices. - Develop and implement quality evaluation criteria and metrics to measure the effectiveness of outbound calls and identify areas for improvement. - Provide detailed feedback and coaching to sales team members based on quality assessment results, focusing on enhancing performance and encouraging continuous growth. - Collaborate with sales and training teams to create and deliver comprehensive training programs covering call handling techniques, IT solutions, and consultative selling strategies. - Customize training materials and resources to address specific needs and challenges identified through quality assessments. - Stay updated on industry trends and advancements in IT solutions to ensure training content remains current and relevant. - Act as a subject matter expert on outbound call quality and sales training, offering guidance and support to sales team members as necessary. - Monitor and analyze performance metrics related to outbound call quality and training effectiveness, providing recommendations for enhancements and adjustments. Your contribution will be essential in maintaining the excellence of our outbound sales initiatives and equipping team members with the essential skills for success. If you are passionate about driving performance and fostering growth, we look forward to welcoming you to our team at TSL Consulting Pvt Ltd.