OTC - US Shift - Gurgaon-Badshahpur

Manager JD

Manager - AR

Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO.

Key responsibilities

Financial Operations AR.

• Apply collections strategies to reduce the overall DSO while collecting all past due invoices.
• Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes.
• Maintain client confidentiality and always delivering a consistent and professional level of customer service
• Build and maintaining strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved
• Identify and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor
• Maintain regular detailed notes and client information in our Collections tool
• Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner
• Act in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.
• Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner.
• Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions
• Work closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received.
• Provide support and analysis for special projects or reporting, as required by Management.

Minimum qualifications

• Relevant years of experience
• Communicate clearly and effectively
• Strong knowledge of MS Office, including Excel
• Detail oriented, organized and focused on accuracy and meeting deadlines
• Must be a team player to blend individual tasks / processes to achieve group objectives
• Good understanding of large ERP systems, preferably SAP
• Good knowledge of general accounting principles, regulatory standards and compliance requirements
• Proficiency in Microsoft Office Suite (Excel, Word, Power-point) and Google Workspaces (Gmail, Sheets, Docs, Drive)
• Excellent analytical, problem solving and decision-making skills
• Customer focused with effective verbal and written communication skills

Preferred Qualifications/ Skills

• Excellent verbal and written communication skills.
• Quick learner and self-starter, capable of working independently or collaboratively.
• Detail oriented and the ability to maintain a high level of accuracy.
• Demonstrated ability to analyse information, think critically, and solve problems.

Senior Manager JD

Inviting applications for the role of Senior Manager, OTC
Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO.

Responsibilities

• Lead and manage daily operations related to cash application, collections, and reconciliation, ensuring timely and accurate processing of payments (credit card, lockbox, direct deposits). • Allocate workloads effectively, monitor team productivity, and support staff in achieving KPIs and month-end targets. • Ensure all month-end activities are completed within agreed timelines and meet the highest quality standards, aligned with SLA and critical metric targets. • Drive transformation initiatives, including digital asset implementation, process benchmarking, and adoption of best practices to enhance efficiency and effectiveness. • Engage proactively with customers to understand and resolve pain points, ensuring a high level of satisfaction and service delivery. • Provide clear direction and mentorship to the team, fostering a learning culture and building a high-performing, collaborative environment. • Align team efforts with customer goals and consistently deliver on commitments. • Identify potential risks, take a proactive approach to mitigation, and implement predictive solutions. • Build and maintain strong customer relationships, improve Net Promoter Score (NPS), and contribute to revenue growth by retaining and expanding the existing book of business. • Train and mentor team members on best practices in collections, cash application, chargeback handling, and reconciliation. • Promote a respectful, inclusive, and performance-driven team culture focused on continuous learning and development. Qualifications we seek in you! Minimum Qualifications • Excellent operating skills- People management, Client management and managing basic hygiene operations • Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus • Ability to prioritize and manage effectively across many competing and concurrent tasks • Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization Preferred Qualifications/ Skills • Excellent verbal and written communication skills. • Quick learner and self-starter, capable of working independently or collaboratively. • Detail oriented and the ability to maintain a high level of accuracy. • Demonstrated ability to analyse information, think critically, and solve problems.

If interested please share your resumes to shweta@amiableservices.com