OTC Junior Process Solution Key User

Job Description

As a Junior Global Process Solution Key User we are expecting you to work with energy, passion and respect for the individual. In this role you will be a member of the Order to Cash organization within FCA, Accounting Services. Mission/purpose: The Junior Global Process Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants. The Process Solution Key User will support the end users and support the full utilization of process and solutions. Key responsibilities: Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities Analyze business issues and business requests from a process and solution perspective before initiating a formal change request Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader Participate in acceptance tests (process and solution) Approve/Reject user acceptance test (i.e., new solution releases) Identify root cause to define process and solution improvement area and propose solution or escalate Review and accept process/solution development and improvement proposals Be the single point of contact for end users (i.e., how to questions regarding the process/solution(s) incl. access requests) Communicate and anchor process/solution improvement proposals Support implementation of standard process/es and solution(s) Support the definition of process measurement/s Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader Perform process training and give support to end users Represent the users in user groups/reference groups or similar forums Represent Order to Cash Process in different projects Required competences: Effective communication Learning on the fly Partner and customer focus Teamwork and cooperation Continuous improvement/action oriented Cross-border collaboration Time management Very Good in English