Order To Cash SME

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About The Job:

The Business SME provides deep Order to Cash process expertise to define, assess, and improve existing Order to Cash processes, policies, controls, and governance mechanisms.

This role ensures that global standards are applied consistently across regions and markets, focusing on the simplification and standardization of end-to-end OTC business processes across all Routes to Market (RTMs).

Essential Job Functions:

Act as the primary process expert for designated OTC sub-processes (e.g., Order Management, Invoicing, Collections, Credit, Cash Application, Claims and Deductions

Evaluate current processes to identify inconsistencies, inefficiencies, and control gaps

Provide process and data inputs to Business analysts in developing standardized global process maps, policies, playbooks and DTPs as per GPO model & BPQMS standards

Engagement with consultants to supply data, perspective, and additional process information as required

Validate that process designs align with compliance, audit, and governance frameworks

Partner with Business Analysts to translate business practices into globally consistent process standards

Interface with Governance leads, Business analysts, external partners, Service delivery and other cross functional teams

Support definition of performance metrics and governance mechanisms

Qualifications:

8+ years in Order to Cash operations, process design, or governance roles

Strong understanding of E2E OTC process landscape and its dependencies

Proven experience in process standardization and control framework implementation

Strong analytical and problem-solving capabilities with attention to detail

Excellent communication skills able to translate complex process concepts into simple, actionable documentation

How to Apply:

Equal Opportunity Employer:

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Exp Req

0 - 2 Yrs. - INR 5,000

2 - 6 Yrs. - INR 7,500

6 + Yrs. - INR 10,000

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