Order To Cash Operations Specialist

Job Description

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Specialist Qualifications: BCom/MCom Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for? Good Verbal Communication SkillsStrong understanding of collection and dispute management processReady to work in night shiftsStrong Written CommunicationMS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceCustomer service mindsetCandidate needs to carry a good understanding of AR business , upstream and down stream to have the better control on the reconciliations Excellent verbal communication and active listening skills.Reach out to customers via phone to address outstanding payments or any related issues.Knowledge of collection toolsKnowledge of current technologies in OTC domain Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications BCom,MCom