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Order To Cash Operations Associate

Order To Cash Operations Associate

Accenture

1 - 3 years

3 - 4 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

erp customer service b2b collection order to cash collections process accounts receivable oracle service operations administration work cash applications sales billing counselling portfolio invoicing application processing cash operations cash flow

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The role of the Collector is to ensure the prompt collection of payments within the stipulated payment terms, with the aim of optimizing Accounts Receivable (A/R) and enhancing the percentage of current AR, while minimizing write-offs. This role involves regular interaction with the client's Sales/Operations Organization, along with other internal departments. Additionally, the Collector will maintain external communication with the assigned client portfolio.

What are we looking for?

Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues/ discrepancies

Follow and execute activities assigned by the Collections Team Lead.

Responsible for calling, emailing, & making payment arrangements with customers

Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters

Ensure the completeness and accuracy of invoices in the AR system.

Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments

Work closely with key teams such as Credit and Sales in mitigating collection risk

Collaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectives

Provide administration work related to collections, such as preparing adjustment vouchers, statements, and letters

Responsible in responding all internal & external emails within agreed TAT

Escalate unresolved issues to management timely and follow through with issues until the final resolution

Written and spoken ability to communicate in English for Accenture interaction

Attention to details

Must be a good team player

Excellent customer service

Responsibility and accuracy in the completion of received tasks

Flexibility, especially in the period of month quarter year end closing

Excellent interpersonal and communication skills

Time management and organization skills

Ability to work in a multicultural and diverse environment

A natural ability to adapt to change

Excellent working knowledge of MS Office

Demonstrates the ability to work as part of a team

Bachelor s degree preferred

Minimum 2 years of experience in B2B Collections process

Collections License considered beneficial

Good working knowledge of an ERP system;

ORACLE experience would be an added advantage

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Order To Cash Operations Associate