Order to Cash Operations Assoc Manager

5 - 14 years

0 Lacs

Posted:2 weeks ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As an Order to Cash Operations Associate Manager at Accenture, you will be responsible for supervising the daily operation of Global Non-Collections OTC processes to ensure client expectations are met. Your key focus will be on daily operational performance management, meeting targets such as Service Level Agreements, and achieving client Service Satisfaction. You will lead the OTC team, establish appropriate team managers, and ensure a succession plan is in place. Your role will involve providing a holistic view of service delivery to the client, acting as an escalation point for service-related issues, and facilitating issue resolution. Additionally, you will support Ad Hoc contractual projects for the client and drive continuous improvement projects within your area of responsibility. Compliance with Accenture policies and procedures is essential. To excel in this role, you must have experience in Finance & Accounting, specifically in Order-to-Cash processes. Strong Operations management experience, including SLA management, is required. You should possess excellent Client interaction skills, fluent English proficiency in both oral and written communication, attention to detail, and the ability to solve urgent matters under pressure. Your interpersonal and communication skills will be critical in providing excellent customer service and working effectively in a multicultural environment. Adaptability to change, a commitment to teamwork, and the ability to manage unstructured problems are key aspects of this role. You will be expected to analyze and solve moderately complex problems, create innovative solutions, and align your work with team goals and strategic direction. You will interact with peers, management levels, and clients within Accenture, requiring minimal guidance in determining methods and procedures for new assignments. Your decisions will impact your team and occasionally other teams, and you may manage medium-small sized teams or work efforts. Strong stakeholder management, communication skills, process domain expertise, supervisory skills, and experience in leading and motivating a team will be essential for success in this role. Please note that this role may involve working in rotational shifts. A minimum of 5 years of demonstrated experience in managing 10+ analysts within Cash applications processes and 1-2 years of experience in leading and motivating a team of 10+ analysts to achieve goals are required qualifications for this position.,

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Accenture in India

Business Consulting and Services

Dublin 2 San Francisco

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