Job
Description
About The Role
Skill required: Order to Cash - Master Data Management (MDM)
Designation: Order to Cash Operations Analyst
Qualifications:Bachelor’s degree with Finance specialization
Years of Experience:3 to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? JOB TITLEAnalyst (SME), Associate & New Associate Group:Industry Specific BPOLEVELCL11Business Unit/DealF & A/ Order to Cash – Customer Master Data ManagementWork Location:Jaipur/Work from OfficeObjectives of Role To be responsible for the knowledge transfer in the areas of Systems, applications and activities that follow Reports and control process. Responsible for documentation and changes thereof. Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes.Play a key role in the team, being the link between the team and TL and ensure that adequate process knowledge is developed and be the first point of contact for all members. Act as a back for the TL.
What are we looking for?
For CL11:3- 5 years of experienceBachelor’s / Master’s degree in Commerce, Finance, Accounting.Strong understanding of accounts receivables processes and proceduresFlexible to work in shiftsKnowledge of SAP, COGNOS, WEXLOG is an added advantageExcellent communication skills, verbal and writtenExcellent attention to detail, numerical accuracy, excellent communication, organizational, and time management skillsStrong interpersonal and problem-solving abilities.Customer-oriented mindset with empathy and patience.Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms.Ability to manage multiple tasks and deadlines efficientlyAnalytical thinking and attention to detail.Ability to handle sensitive financial information with integrity and strong problem-solving skillsArchiving, Records Retention and Audit SupportManage records retention in accordance with policies and practicesProvides internal and external audit support as requestedTraining, teaming and collaborationRegularly identify the training needs of the team members, work with the TL and ensure that the required training is provided in a timely manner.Additionally, ensure that the changes in the process are documented and all members are provided training on such changesWork closely with all members and TL to ensure that all compliances are met. Develop and follow the tracking mechanism to ensure compliancesAct as a back up to the TLSerial NoFunctional CompetencyRequired Prof. Level (as per JD)1QualificationCommerce Graduate2Accounting knowledgeLevel 43MS OfficeLevel 4 Serial NoProfessional CompetencyRequired Prof. Level1Analytical ThinkingLevel 42Communication & Presentation SkillsLevel 43Decision Making SkillsLevel 44Focus on Goals / Result OrientationLevel 5Proficiency LevelDefinitionLevel 1Exhibits basic competency indicators occasionally.Level 2Exhibits basic competency indicators consistently and effectively.Level 3Exhibits competency indicators of medium complexity occasionally.Level 4Exhibits competency indicators of medium complexity consistently and effectively.Level 5Exhibits advanced competency indicators occasionally.Level 6Exhibits advanced competency indicators consistently and effectively.
Roles and Responsibilities: Reports & Controls:Data maintenance:Creating, updating, and maintaining customer master records in enterprise resource planning (ERP) and customer relationship management (CRM) systems.Data validation:Ensuring compliance with established data governance standards when processing new customer data requests.Data cleansing:Performing regular data audits and cleansing activities to correct inconsistencies, remove duplicate records, and standardize data formats.Collaboration:Working with cross-functional teams, such as Sales, Finance, and Operations, to gather and verify information for new customer setups and updates.Issue resolution:Handling data-related inquiries and resolving issues raised by internal stakeholders.Data quality:Monitoring and improving the quality of master data by enforcing data governance policies and procedures.Policy enforcement:Defining and enforcing policies for managing customer data assets, including security and access control.Training:Providing guidance and support to business users on how to properly use MDM systems and adhere to data governance policies.Intake & Validation:Review creation/change/block/unblock requests; validate mandatory documentation (PAN/GSTIN, bank proofs, contracts, W-8/W-9 or local equivalents) against checklists.Master Data Maintenance:Create and update Customer (sold-to/ship-to/bill-to, payment terms) and Vendor (bank details, payment terms, tax setup) records in ERP/MDM tools under supervision.Data Quality Checks:Run duplicate checks, naming conventions, address/IBAN/SWIFT validations; escalate exceptions per RACI.Workflow & Approvals:Route requests to approvers, attach evidence, and ensure segregation-of-duties is followed; maintain clear audit trails.Compliance & Controls:Follow SOX/ICFR-aligned controls, data privacy, and retention guidelines; support internal/external audits with artifacts.Reporting Support:Update daily trackers and simple dashboards (volumes, TAT, first-time-right, rejects) and flag risks early.Issue Resolution:Identify common errors, propose fixes, and document learnings/FAQs; hand off complex items to senior analysts.Continuous Improvement:Adhere to standard work instructions; suggest small automation ideas (macros/templates) and participate in UAT for enhancements.
Qualification Bachelor’s degree with Finance specialization
