Order Operations Analyst

Job Description

Entrata seeks a high-performing Order Operations Analyst to join our Contracts Team. In this role, you will assume a wide range of responsibilities requiring critical thinking, innovation, and integrity. The Order Operations Analyst is responsible for supporting the sales process by processing various complex commercial agreements with Entrata s customers, assisting with contract terminations, and assisting with drafting agreements when necessary. We seek someone with impeccable attention to detail, high energy, and a positive attitude. Because Entrata is one of the fastest-growing SaaS companies in the multifamily housing market, we need someone capable of adapting to new processes seamlessly. Responsibilities will include Primarily responsible for creating opportunities in ClientAdmin accurately and efficiently, including order entry, verification, and document filing. Own and maintain the integrity of contract processing practices and procedures. Own entry of renewal fees in ClientAdmin, as directed. Ability to operate independently in an ambiguous environment Work with other order operations team members, contract managers and contract team management on unique contracting situations. Manage the lifecycle of contracts through DocusignCLM, CPQ and Salesforce Uses best practices and knowledge of contractual issues to improve processes. Recommends solutions in their area to align with company goals and objectives. Other projects as assigned Minimum Qualifications College Degree (or equivalent) 1-3 years of experience with Salesforce, CPQ or other quoting systems preferred 1-3 Years of direct contract administration experience in a tech company or high-volume environment Ability to mentor the skills of junior colleagues within the India team, facilitating clear communication with US leadership 1 Year of direct experience with ClientAdmin Excellent attention to detail Ability to work independently and as part of a team. Fast problem-solving skills Work efficiently in multiple software applications, including Salesforce, DocuSign and Microsoft. Superb writing and grammar skills; ability to use contractually appropriate language Be able to diffuse sensitive customer situations diplomatically Understand database management and master new database tools easily Preferred Qualifications Experience with Software as a Service (SaaS) product offerings Experience with CRM Management Software Experience with DocusignCLM and e-signature software