Order Management Associate

About MSISERVICES PVT LTD

MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USD MNC with 4000+employees in the USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vasanth Nagar, Bangalore, India with 800+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website –http://www.msiservices.in/

If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last twenty years, MSI is seeking individuals looking for a long-term career and upward mobility.

MS International Inc. is an infrastructure technology and supply-chain leader, providing nationwide distribution of flooring, countertop, wall tile, and hardscaping materials through a digitally optimized logistics network.

“Associate – Order Management Team “

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.

Summary

ESSENTIALDUTIES AND RESPONSIBILITIES:

• Processing sales ordersforthe company'ssales divisions.
• Developing documentation related to support.
• Planning inventory control.
• Arranging distribution of products.
• Solving problemsin cases of product returns.
• Placing orders, processing return requests, and entering credits.
• Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
• Communicating with customers about order status, any delays, or problems with their requests.
• Serving as a liaison with third-party delivery servicesto coordinate deliveries and resolve problems.
• Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
• Performing additional duties as required or requested.

Desired Candidate Profile

• The candidate should possess minimum of 1–3 years of experience in an international process; specialization in Order Management is preferred.
• Should be a fast learner.
• The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.
• The candidate should have the ability tomultitask, prioritize, learn more, and be flexible.
• Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
• Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access (optional).
• Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.
• Good follow-up skills and strong attention to detail.
• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assume accountability for issues until final resolution.
• Flexible to nightshiftsis mandatory (9:00 pm to 6:00 am)