Order Handler

Position: Order Handler (One-Year Contract)

Location:

Experience:

Work Complexity & Impact

Geographical Scope:

Key Responsibilities

• Receive orders from Valmet sales offices and accurately input them into the organization’s ordering system.
• Validate customer order data and approve for manufacturing processes and related actions.
• Coordinate technical documents from the factory and provide Order Acknowledgements, Proforma Invoices, and Advance Payment notes to sales/customers.
• Respond promptly to internal and customer inquiries regarding orders, returns, and quality issues; escalate when necessary. Follow Free/Warranty supply guidelines and take appropriate actions.
• Maintain accurate data records and all relevant communication with Sales, Customers, and Operations teams.
• Track supply chain status, ensure On-Time Delivery (OTD), and provide advance information on reschedules with revised Order Acknowledgements.
• Establish effective communication methods to keep Sales/Customers updated on order/project status.
• Prioritize urgent/shutdown cases and manage escalation processes.
• Handle revision/change order processes, prepare proposals for cost and delivery impact, and obtain necessary approvals for amendments or cancellations.
• Organize Factory Acceptance Tests (FAT), customer site visits, and delivery expedites, ensuring customer satisfaction throughout the process.
  

Ideal Candidate

• Strong coordination and communication skills
• Ability to work independently and manage multiple priorities
• Familiarity with order handling and supply chain processes