Order Follow-Up cum Data Entry Operator

Job description:

We are looking for a reliable and detail-oriented Order Follow-Up cum Data Entry Operator to support our growing jewelry business. This dual-role position involves tracking and managing customer/wholesale orders while ensuring accurate data entry into our ERP system. The ideal candidate should have good typing skills, knowledge of jewelry or ERP software (preferably E-JEWELS ERP), and a proactive approach to follow-ups and coordination.

Key Responsibilities:

• Enter and update order data accurately in the E-JEWELS ERP system
• Follow up on pending orders with production, QA, and dispatch teams
• Ensure orders are complete, correctly priced, and meet delivery timelines
• Coordinate with internal departments to track order status and escalate delays
• Maintain detailed records of all orders, communications, and updates
• Assist with generating invoices, shipping labels, and order reports
• Handle basic customer communication regarding order status or queries
• Support additional admin or data entry tasks as required

Qualifications:

• High school diploma or equivalent; additional computer or admin training is a plus
• 1–2 years of experience in data entry, order coordination, or back-office operations
• Familiarity with ERP systems; E-JEWELS ERP experience preferred
• Basic understanding of jewelry products and terminology is an advantage
• Strong typing skills with high accuracy
• Good communication and coordination skills
• Ability to stay organized and meet deadlines in a fast-paced environment

What We Offer:

• Stable, full-time employment
• Training and support for ERP and internal processes
• Friendly and collaborative work environment
• Opportunity to grow within the company

Timing: 09:00 to 07:30

Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Work Location: In person