Order Analyst III

Job Description

Order Processing: Handle complex and high-value orders with minimal supervision; Receive and review customer orders for accuracy, completeness, and compliance with company policies and contractual obligations; Process customer orders accurately and efficiently in the order management system. Communication: Collaborate with customers to clarify order specifications and resolve any discrepancies promptly and professionally; Coordinate with internal departments, including sales, product, and implementation teams, to facilitate order fulfillment. Documentation: Generate and maintain accurate records of orders, processes and procedures; Ensure proper documentation and compliance with relevant company policies and relevant SLAs. Issue Resolution: Identify and resolve order related issues utilizing the first contact resolution framework; Collaborate with internal teams, and escalate as required, to address and resolve complex issues. Customer Service: Provide excellent customer service by addressing inquiries and concerns related to orders; Work proactively to enhance the overall customer experience. Continuous Improvement: Participate in process improvement initiatives to enhance the efficiency of the order processing workflow; Propose and implement improvements to optimize order fulfillment procedures. Required Qualifications: High school diploma or equivalent; 3-4 years direct experience working in a high volume, fast paced organization, providing front line order management and customer service; Effective communication and interpersonal skills, both verbal and written; Proficient in using order processing systems and Microsoft Office. Excellent organizational and time management skills; Ability to define problems, collect data, establish facts, and draw appropriate conclusions; Strong attention to detail, and capable of breaking down processes into documented workflow; English is mandatory (speaking and writing). Preferred Qualifications: Associate degree or 5+ years equivalent order management experience; Experience with Salesforce CRM Knowledge of wireless telecommunications, services, solutions and clients.