Job
Description
5+ years of demonstrated ability as a Senior Engineer in a NOC, TAC, or PS setting Ability to coordinate, lead, and influence teams solve complex networks and services during high pressure service impacting outages and incidents Expertise in Webex calling, CUCM, Dial plan and IP phone configurations Solid understanding of Oracle and Ribbon SBC product line Expert level knowledge on Oracle ACME Session Border Controller (SBC), Session Delivery Manager (SDM) and Enterprise Operations Manager (EOM), Ribbon SBC and Ribbon Analytics Platform Advanced technical skill on Deploy, Configure, Upgrade and Operate Oracle ACME and Ribbon SBC Suit Deploy and Configure Oracle ACME SBC and Ribbon SBC products Handling Day 2 Operational tasks related to Oracle ACME SBC and Ribbon SBC products Troubleshooting integration issues between SBC and other SIP Stacks like Cisco CVP, Call Manager and Phones Working with Service Provide and Partner to troubleshoot SIP Trunk issues between SBC and ITSP Perform Configuration changes like Add Route, Modify Session Manipulation to fix call routing issues While troubleshooting issues or part of changes, perform health checks on ACME SBC and Ribbon SBC solution to detect problems. Configure network interfaces, SIP trunks, call routing, session policies, and HMR rules to establish seamless communication and manipulate SIP message headers. Configuration of Client and SIP trunks with peer Client / SIP proxy servers Coordination with Carriers, vendor, OEM, Client technical Team for new deployment or upgradation Capacity planning, handle device lifecycle and vulnerability management Fundamental knowledge of Cisco Unified Communication Applications: CUCM, CUC, IMP and Cisco VoIP Protocols: SIP, MGCP, H323, Strong verbal and written communication, consulting, and relationship building skills with ability to work autonomously and thrive in a transformational environment Ability to identify, prioritize, and drive service improvement opportunities. Experience required: Deployment, Configuration and Operate Oracle and Ribbon SBC Strong Experience on Oracle and Ribbon SBC product line Prior working experience in Managed Services environment Desirable skills: CCIE Certification (Collaboration) is a pre-requisite for this role Foundational level knowledge of ITIL Role & responsibilities
