Associate - Technical Support

Golden Opportunities

2 - 4 years

8 Lacs

greater noida

Posted:-1 days ago| Platform:

Apply

Skills Required

dhcp microsoft 365 technical support dns troubleshooting itil hardware troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Act as the primary onsite escalation point for incidents raised to the remote support team/MSP.
Perform hands-on technical tasks that cannot be handled remotely device swaps, cabling checks, peripheral troubleshooting, connectivity checks.
Troubleshoot desktop/laptop issues following SOPs/runbooks and escalate as needed. Support meeting room equipment, audio-visual systems, printers, scanners, and office technology. Assist with network-related physical tasks under guidance (checking ports, patching cables, Wi-Fi access points, UPS units, etc.).

Must Have Skills

Strong knowledge of hardware troubleshooting (laptops, desktops, peripherals).
Understanding of basic networking (IP, DNS, DHCP, LAN/Wi-Fi checks).
Experience with Microsoft 365 (Outlook, Teams, SharePoint basics).
Ability to perform physical tasks: cabling, device setup, rack equipment assistance.
Good understanding of ticketing systems and ITIL basics.
Experience with asset management and device deployment.
Familiarity with printers, conferencing systems, and UPS equipment.

Contact Person Sriram

Email id- sriram@gojobs.biz

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