Associate - Technical Support

As an Associate in Technical Support, your role involves assisting customers with technical issues related to Microsoft software, hardware, and services. You will be responsible for understanding customer queries, diagnosing and resolving technical issues via phone, chat, or email. Here are the key responsibilities for this position: - Assist customers with technical issues related to Microsoft software, hardware, and services. - Diagnose and resolve technical issues reported by customers via phone, chat, or email. - Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. - Escalate complex issues to higher levels when necessary. - Document all interactions, solutions, and follow-up actions in the support system. - Adhere to all policies and ensure performance metrics related to response time, resolution time, and customer satisfaction are achieved. - Stay informed about product updates, patches, and known issues. Qualifications required for this role include: - Experience in providing assistance for technical issues to customers. - Experience working with Microsoft tools. If you thrive in a fast-paced ITES/BPO/KPO environment and have a Bachelor's degree, this full-time permanent position as an Associate in Technical Support could be a great fit for you. Stay updated on industry trends and showcase your skills in technical support to excel in this role.,