Associate - Technical Support

Golden Opportunities

3 - 6 years

4 Lacs

hyderabad

Posted:5 days ago| Platform:

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Skills Required

technical support microsoft remote desktop troubleshooting customers service technical services troubleshooting assistance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

Assist customers in technical issues related to Microsoft software, hardware, and services and provide the necessary technical support.
Understand customer queries, diagnose, and resolve technical issues reported by customers via phone, chat, or email.
Act as the first contact for resolution and provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
Escalate complex issues to higher when necessary and document all the interactions, solutions, and follow-up actions in the support system.
Adhere to all the policies and ensure performance metrics related to response time, resolution time, and customer satisfaction are achieved.
Stay informed about product updates, patches, and known issues.

Must have skills:

Should have experience in providing assistance for technical issues of the customers.
Should have experience with Microsoft tools.

Contact Person: Sriram

Email ID: sriram@gojobs.biz

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