Associate - Technical Support

Greetings from Sutherland Global Services!!

Were currently hiring for Technical Support Engineer role at Sutherland Global Services and I believe you'd be a great fit!

If you're looking to work on cutting-edge projects with a passionate team, we'd love to hear from you.

• Provide technical product support to customers, resellers, and partners
• Provide configuration help, troubleshooting and best practice advice to customers
• Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets
• Provide problem diagnosis and root cause analysis for technical issues
• Publish Knowledge Base articles for internal and customer audiences
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Participate in on-call support 24x7 rotation as assigned.
• Work towards the teams success we win together

Requirements:

• Typically requires proven knowledge of Windows or

  Linux Server management

  experience
• Knowledge of

  Email systems and Networking experience

  in a technical support/help desk environment
• Proven understanding of

  email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL & Exchange

• Ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols
• Solid experience in problem analysis and resolution of software problems
• Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions
• Candidates should be flexible working evening and weekend shifts

Note-

• Immediate Joiner Preferred.

• Candidate should be ready to work in US shifts.

• Ready to work in office for 5 days.

If you are interested, kindly share your resumes on prachi.agrawal@sutherlandglobal.com, with below details:

TotalExperience-

Current Org-

Current CTC-

Expected CTC-

Notice Period-

Current Location-

Preferred Location-

Holding any offer-

Thanks and Regards,

Prachi Agrawal