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Service Desk L2 Analyst

Service Desk L2 Analyst

WTW Global Delivery And Solutions

3 - 6 years

5 - 8 Lacs

mumbai

Posted:-1 days ago| Platform:

Apply

Skills Required

senior analyst service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Service Desk L2 Analyst to join our team in India. The ideal candidate will have 2 to 5 years of experience and a strong background in delivering high-quality solutions.

Roles and Responsibility

Provide technical support and resolve complex issues via phone, email, or chat.
Collaborate with internal teams to identify and implement process improvements.
Develop and maintain knowledge base articles to enhance customer self-service capabilities.
Analyze and troubleshoot technical problems using various tools and techniques.
Escalate critical issues to senior analysts or third-party vendors when necessary.
Document all interactions with customers using CRM software.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Service Desk L2 Analyst