Oracle Fusion CX Incentive Compensation- Principal Consultant

Key Responsibilities

Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud and Incentive Compensation) Cloud solutions.

Customize Fusion Sales Cloud application with custom objects, Redwood, BI Dashboards, Groovy Scripting, SOAP/Rest APIs, Visual Builder and DCS.

Strong hands-on expertise in Compensation Plans, Plan Components, Performance Measures, Rate Tables, and related FIC functionalities.

Sales performance and compensation administrator dashboards

Commission and bonus estimator

Sales credit allocation and hierarchical roll-up rules

Configurable payment approval, draw and recovery rules

Cross-organization crediting and multicurrency calculation

Scheduled ESS Jobs

Troubleshoot the reported issues and provide corrective actions

Qualifications & Skills

Mandatory:

Bachelor s degree (BE, BTech, MCA).

Minimum 5 years experience with Oracle CX Cloud products (Fusion Sales/Service Cloud and Incentive Compensation).

Deep Implementation/Support experience of Incentive Compensation

Proficient in utilizing REST and SOAP APIs

Strong analytical and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have:

Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)

Redwood migration

Excellent communication and project management skills, including stakeholder and team facilitation.

Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

Self-Assessment Questions

1. Do I have hands-on experience implementing and supporting in Sales Cloud.


2. Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell?


3. Have I successfully supported diverse Oracle Fusion


4. Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment?

Career Level - IC4

1. Incident Management

• Troubleshoot and resolve application issues:




• Prioritize and escalate:

2. End-User Support & Enablement

• Respond to user queries:




• Conduct training and knowledge sharing:

3. Configuration & Administration

• Assist with configuration:




• Support minor changes and regression tests

  during quarterly updates.

4. Service Request (SR) Management

• Log and manage Service Requests (SRs) with Oracle:




• Monitor patch and bug progress

  and keep business updated.

5. Release & Patch Readiness

• Analyze and communicate impact of quarterly updates:




• Regressions/UAT testing:

6. Integration & Data Flow Support

• Monitor and support integrations:




• Coordinate with IT or integration partners as needed.

8. Documentation & Knowledge Base

• Maintain up-to-date support documentation:

9. Customer Experience

• Advocate for user satisfaction:

10. Compliance & Best Practice

• Ensure data privacy and compliance:




• Promote SaaS best practices

  (e.g., configure > extend > customize) and minimize system customizations.