As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.
Key Responsibilities
- Engage business partners to gather requirements and translate functional needs into technical specifications for CX (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud) Cloud solutions.
- CPQ Techno/Functional Consultant would be responsible for configuring Oracle CPQ Cloud module Pricing, Quotation Configuration, Product Management-Items, BOMs, and System Configuration, Document Engine and Big Machines Language (BML), Utilities Libraries, Validation/Hiding/Constraint rules, Layout editor, Commerce layout, Custom CSS, Designing extensions and interfaces in Oracle CPQ Cloud module.
- Experience with web services standards and technology including WSDL, SOAP, REST, XML, XML-Schema, XSL, WS standards/Security etc
- Strong knowledge of the CPQ Data Model
- Work closely with business analysts and project managers to provide customer support
- Also if the candidate has knowledge of HTML, CSS, JavaScript, that would be an added advantage.
Qualifications & Skills
Mandatory:
- bachelors degree (BE, BTech, MCA).
- Minimum 5 years experience with Oracle CX Cloud products (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud).
- Deep Implementation/Support experience of CX processes and CPQ solution areas.
- Proficiency with JavaScript, jQuery, KnockoutJS, NodeJS, HTML, CSS, Webpage Design, Python, VBCS, Redwood.
- Strong analytical and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment with minimal supervision.
Good-to-Have:
- Excellent communication and project management skills, including stakeholder and team facilitation.
- Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.
- Familiarity with OAC-Essbase, Essbase 19c, and Essbase 21c platforms.
Self-Assessment Questions
- Can I confidently translate complex business and functional requirements into technical Oracle CPQ specifications and solutions
- Do I have hands-on experience implementing and supporting Oracle CPQ Cloud products.
- Am I skilled in developing custom integrations and automations using CPQ Data Integration, CPA Fusion Integration Agent.
- Have I successfully supported diverse CPQ processes.
- Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment
1. Incident Management
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Troubleshoot and resolve application issues:
Address user tickets, triage issues, and provide solutions for both functional and technical problems. -
Prioritize and escalate:
Identify business-critical issues that require urgent attention or Oracle escalation.
2. End-User Support & Enablement
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Respond to user queries:
Answer how to questions, guide on navigation, and help interpret application results and configurations. -
Conduct training and knowledge sharing:
Provide onboarding, refresher, and update training to business users.
3. Configuration & Administration
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Assist with configuration:
Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc), often in production and preview environments. -
Support minor changes and regression tests
during quarterly updates.
4. Service Request (SR) Management
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Log and manage Service Requests (SRs) with Oracle:
Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution. -
Monitor patch and bug progress
and keep business updated.
5. Release & Patch Readiness
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Analyze and communicate impact of quarterly updates:
Review What s New documents, pretest updates in sandboxes, and advise the business of changes or risks. -
Regressions/UAT testing:
Coordinate or perform user acceptance and regression testing after updates.
6. Integration & Data Flow Support
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Monitor and support integrations:
Troubleshoot issues with inbound/outbound integrations, APIs, file flows, and OIC/OFS. -
Coordinate with IT or integration partners as needed.
8. Documentation & Knowledge Base
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Maintain up-to-date support documentation:
Update FAQs, quick guides, and process manuals for evolving system and business processes.
9. Customer Experience
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Advocate for user satisfaction:
Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.
10. Compliance & Best Practice
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Ensure data privacy and compliance:
Follow all Oracle and customer organization data handling and privacy requirements. -
Promote SaaS best practices
(e.g., configure > extend > customize) and minimize system customizations.
