Oracle EBS & Hyperion Level 3 Support Engineer

Oracle EBS & Hyperion Level 3 Support Engineer (Enterprise Financial Systems & Database Management)

Job Summary

Synechron is seeking a highly experienced Level 3 Support Engineer with deep expertise in Oracle Financials, Oracle E-Business Suite (EBS), Hyperion, and associated tools to serve as a critical escalation point within our support services. The successful candidate will provide advanced technical support, incident resolution, system management, and project assistance for enterprise-level financial systems. This role ensures the stability, performance, and security of vital financial applications, directly contributing to the organizations operational excellence and compliance objectives.

Required Software Skills:

• Oracle E-Business Suite (including modules like General Ledger, AR, AP, Fixed Assets, Project Accounting)
• Oracle Hyperion (HFM, Planning, FCCS, ARCS)
• Oracle Database Management (SQL, PL/SQL, RMAN)
• Operating systems: UNIX and Linux
• Support tools: Diagnostic and monitoring tools specific to Oracle environments
• Patch management and deployment tools
• Incident and problem management platforms (ServiceNow or equivalent)
• Version control systems (GIT preferred)
• Backup and recovery utilities

Preferred Software Skills:

• Oracle WebLogic Server and Application Server Administration
• Oracle Enterprise Manager (OEM)
• Cloud integrations (Oracle Cloud, AWS, Azure)
• Additional Oracle tools such as Fusion Middleware, SOA Suite

• Serve as the Tier 3 escalation support for complex incidents within Oracle Financials, EBS, Hyperion, and related modules, ensuring timely resolution
• Manage, configure, and optimize Oracle EBS and Hyperion environments across Production, UAT, and Development databases and instances
• Perform patches, upgrades, and system enhancements, ensuring minimal downtime and disruption
• Conduct performance tuning, capacity planning, and system health monitoring for Oracle applications and databases
• Support month-end, year-end, and budgeting/forecasting activities in Hyperion
• Lead root cause analysis and implement permanent solutions for recurring issues
• Maintain detailed documentation of configurations, incidents, and activities for audit purposes
• Collaborate with cross-functional teams, including development, infrastructure, and business units, to deliver seamless support and projects
• Ensure compliance with organizational security policies and audit requirements
• Support disaster recovery planning, testing, and execution

Programming Languages:

• Essential: SQL, PL/SQL
• Preferred: Shell scripting, Python (for automation)

Databases/Data Management:

• Oracle Database (including RAC, Data Guard)
• Experience with database backups, restores, and performance tuning

Cloud Technologies:

• Basic familiarity with Oracle Cloud Infrastructure or other cloud platforms (preferred)

Frameworks and Libraries:

• Oracle middleware components and tools (WebLogic, SOA Suite)

Development Tools and Methodologies:

• Oracle Utilities: RMAN, Data Pump, Enterprise Manager
• Version control setup and change management practices
• ITIL-based incident, problem, and change management processes

Security Protocols:

• User access control, audit logging, and adherence to security best practices in finance systems

• Minimum of 8+ years supporting Oracle Financials, Oracle EBS modules, and Hyperion in enterprise environments
• Proven expertise in troubleshooting complex issues across applications, databases, and system layers
• Experience managing patches, upgrades, and system performance tuning
• Strong understanding of financial modules: General Ledger, AP, AR, Fixed Assets, Project Accounting, FCCS, ARCS
• Working knowledge of Unix/Linux scripting and system administration
• Prior experience in financial services, manufacturing, or other regulated industries desirable
• Relevant Oracle certifications (e.g., OCP, Hyperion certifications) are a plus

• Resolve escalated technical incidents related to Oracle Financials, EBS, Hyperion, and databases
• Conduct system health checks, performance assessments, and capacity planning
• Apply patches, upgrades, and fixes in multiple environments (Prod, UAT, Dev)
• Lead month-end, year-end processing, and financial close activities in Hyperion
• Collaborate with development teams to implement fixes, enhancements, or new workflows
• Document activities, configurations, and resolutions accurately for audits and team knowledge sharing
• Provide proactive monitoring, identify potential issues, and recommend improvements
• Support disaster recovery and business continuity initiatives
• Communicate technical issues effectively to stakeholders, managing expectations and providing updates

• Bachelors degree or higher in Computer Science, Information Technology, or related field
• Proven ability to support, troubleshoot, and enhance complex enterprise systems
• Relevant Oracle certifications are preferred
• Strong understanding of Oracle architecture, system administration, and database management

• Strong analytical and problem-solving skills for complex system issues
• Effective communication skills with the ability to convey technical concepts clearly
• Ability to work collaboratively within a team and with cross-functional stakeholders
• Adaptability to rapidly changing priorities and technical environments
• Attention to detail and process adherence
• Ability to manage multiple tasks efficiently and meet deadlines