Oracle EBS Finance Techno-Functional

As an Oracle EBS Finance Techno-Functional at WillWare Technologies, your role involves providing techno-functional support for Oracle EBS Finance modules including AP, AR, GL, FA, EB Tax, Vertex, OneSource, and Cash Management. You will be responsible for troubleshooting and resolving incidents and defects across L2/L3 within SLA timelines. Root cause analysis (RCA) for recurring and critical incidents will be part of your responsibilities. Additionally, you will create and maintain functional and technical documentation, SOPs, and support guides. Participation in CAB (Change Advisory Board) meetings and adherence to change control processes are crucial aspects of the role. Key Responsibilities: - Provide techno-functional support for Oracle EBS Finance modules such as AP, AR, GL, FA, EB Tax, Vertex, OneSource, and Cash Management. - Troubleshoot and resolve incidents and defects across L2/L3 within SLA timelines. - Perform root cause analysis (RCA) for recurring and critical incidents. - Create and maintain functional and technical documentation, SOPs, and support guides. - Participate in CAB (Change Advisory Board) meetings and follow change control processes. - Collaborate with business and IT teams to ensure accurate issue tracking and timely resolution. - Work with ServiceNow for incident and change management. - Provide support during peak periods like Finance Close and Cyber 6. - Coordinate with cross-functional teams and offshore/onshore resources for seamless issue management. - Contribute to continuous improvement initiatives by identifying process and performance enhancements. Qualifications Required: - Strong expertise in Oracle EBS R12.2.3 Finance modules (AP, AR, GL, FA, EBTax, Vertex, OneSource, Cash Management). - Hands-on experience in PL/SQL, Oracle Forms, Reports, BI Publisher, ADF/OAF, and Workflow Builder. - Ability to understand and support customizations, extensions, and integrations. - Experience working with ServiceNow or similar ITSM platforms. - Working knowledge of integrations with third-party systems such as Vertex and external tax engines. - Experience in supporting multinational, multilingual deployments (English, Chinese, Japanese). - Strong understanding of financial close cycles and compliance requirements. - Excellent analytical, problem-solving, and communication skills. - Ability to work under pressure and provide weekend/holiday support during critical periods.,