Oracle EBS Finance Techno- Functional

As an Oracle EBS Finance Techno-Functional professional at WillWare Technologies, your role will involve providing support for various Oracle EBS Finance modules including AP, AR, GL, FA, EB Tax, Vertex, OneSource, and Cash Management. Your responsibilities will include: - Troubleshooting and resolving incidents and defects across L2/L3 within SLA timelines. - Performing root cause analysis (RCA) for recurring and critical incidents. - Creating and maintaining functional and technical documentation, SOPs, and support guides. - Participating in CAB (Change Advisory Board) meetings and following change control processes. - Collaborating with business and IT teams to ensure accurate issue tracking and timely resolution. - Working with ServiceNow for incident and change management. - Providing support during peak periods like Finance Close and Cyber 6. - Coordinating with cross-functional teams and offshore/onshore resources for seamless issue management. - Contributing to continuous improvement initiatives by identifying process and performance enhancements. In this role, you are expected to have strong expertise in Oracle EBS R12.2.3 Finance modules (AP, AR, GL, FA, EBTax, Vertex, OneSource, Cash Management) and hands-on experience in PL/SQL, Oracle Forms, Reports, BI Publisher, ADF/OAF, and Workflow Builder. Additionally, you should be able to understand and support customizations, extensions, and integrations, as well as have experience working with ServiceNow or similar ITSM platforms. Moreover, your experience should include working with integrations with third-party systems such as Vertex and external tax engines, as well as supporting multinational, multilingual deployments in languages like English, Chinese, and Japanese. A strong understanding of financial close cycles and compliance requirements is essential, along with excellent analytical, problem-solving, and communication skills. You should also be prepared to work under pressure and provide weekend/holiday support during critical periods. WillWare Technologies values your commitment to excellence and teamwork in ensuring the smooth functioning of Oracle EBS Finance modules.,