Oracle Cloud ERP Support Manager

As an Oracle Cloud ERP Support Manager at Datavail, you will lead and guide a team towards achieving specific business objectives and providing top-notch technical support to customers worldwide. Your role involves assessing team performance, utilizing data and customer feedback to coach team members, and ensuring compliance with company policies. Your primary responsibilities include providing team leadership by defining business objectives, creating plans for individuals, and driving positive change where necessary. Additionally, you will offer technical guidance to your team, act as a point of contact for escalated issues, and continuously improve processes to enhance efficiency and compliance. In terms of operational management, you will take ownership of day-to-day activities, delegate tasks for team development, and monitor SLA and OLA targets. It will be crucial for you to identify training needs, motivate team members for high productivity, and foster a culture of innovation and continuous learning. Furthermore, your role will involve capacity planning, performance management, and recruitment responsibilities. You will be expected to identify resource requirements, conduct performance reviews, and ensure the team's overall performance aligns with organizational expectations. Overall, your experience in incident and problem management, root cause analysis, security, and internal project management will be essential in fulfilling the requirements of this role. Your ability to lead, coach, and drive continuous improvement within the team will play a crucial role in the success of Datavail's Cloud ERP Practice Team.,