Ops Support Specialist 5 - Chennai

The Ops Support Specialist role involves providing operations support services, which include record/documentation maintenance, account maintenance, and coordinating the opening of accounts with the Operations - Core Team. You will act as a liaison between operations staff, relationship managers, project managers, custodians, and clients. Your main objective is to offer day-to-day operations support in line with Citi's operations support infrastructure and processes. Your responsibilities will include conducting business analysis and documenting current and future states of Client Reports and Advices. You will provide status updates to project participants, create presentations for steering committee updates, and collaborate with Legal & Compliance teams to obtain sign-off on regulatory business requirements. You will play a crucial role as the primary liaison between key business stakeholders and technology, recommending business priorities and advising stakeholders on options, risks, costs, prioritizations, and delivery timelines. Moreover, you will create training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios based on specified requirements. As an Ops Support Specialist, you will manage and maintain project plans, act as the project manager for follow-ups across various departments, and work on multiple projects simultaneously, focusing on delivering regulatory client requirements. Ensuring exceptional client experience by fulfilling client needs is a key behavior expected from all employees, which will be measured by specific metrics. You will need to appropriately assess risks in business decisions, prioritize the firm's reputation, and ensure compliance with laws, rules, and regulations. The preferred qualifications for this role include previous relevant experience, proficiency in Microsoft Office, general knowledge of client reporting in the industry, working knowledge of SQL environments and database queries, proven organization and time management skills, problem-solving abilities, clear and concise communication skills, and experience in Loan product/Mortgage. A Bachelor's degree or equivalent experience is required for this position. Please note that this job description provides an overview of the typical work performed, and other job-related duties may be assigned as necessary. Citi is an equal opportunity and affirmative action employer, encouraging all qualified and interested applicants to apply for career opportunities. If you require a reasonable accommodation due to a disability when using our search tools or applying for a position, please review the Accessibility at Citi information.,