Ops Sup Sr Supervisor

As an Ops Sup Sr. Supervisor at the company, your role is crucial in providing leadership and direction to a team of employees to ensure seamless delivery of operations support services in alignment with Citi's operations support infrastructure and processes. **Key Responsibilities:** - Lead and mentor a small Operation Support team by delegating daily tasks, recommending new work procedures, and streamlining operations - Analyze Operations information to solve problems and identify hiring needs for adequate staffing - Resolve routine problems and operational issues with broader departmental impact within established procedures - Serve as a backup for the manager when needed and operate with a limited level of direct supervision - Act as a Subject Matter Expert (SME) to senior stakeholders and manage teams effectively - Ensure exceptional client experience by fulfilling client necessities and adhering to compliance and risk assessment protocols **Qualifications:** - 10+ years of related business experience with supervisory experience - Proficiency in Microsoft Office and a proven track record of process improvements - Proactive leadership, motivational skills, organization, and time management skills - Strong problem-solving and decision-making skills - Clear and concise written and verbal communication skills This job description offers a comprehensive overview of the responsibilities and qualifications required for the Ops Sup Sr. Supervisor position. Other job-related duties may be assigned as needed.,