Ops Sup Sr Manager

As a Ops Sup Sr. Manager at our company, you will be responsible for managing a team or department to provide operations support services in coordination with the Operations - Core team. Your main objective will be to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. **Responsibilities:** - Manage professional teams and departments by delegating tasks and responsibilities - Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members while maintaining appropriate staffing requirements - Monitor the quality and efficiency of end results, and manage all training and development needs of assigned personnel - Create and develop budgets, policy formation, and short-term resource planning - Manage occasionally complex and varied issues with significant departmental impact - Apply in-depth knowledge to integrate areas within the sub function and contribute to the goals of the entire function - Provide evaluative judgment based on analysis of information in complicated and unique situations - Ensure essential procedures are followed, contribute to defining standards, and operate with a limited level of direct supervision - Act as Subject Matter Expert to senior stakeholders and/or other team members - Assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets **Qualifications:** - Team player, detail-oriented, with leadership skills and critical thinking abilities - Demonstrated problem-solving and decision-making skills - Ability to work under pressure, manage deadlines, and adapt to unexpected changes - Proven organization and time management skills - Clear and concise written and verbal communication skills **Education:** - Bachelor's degree/University degree or equivalent experience - Master's degree preferred You should be willing to work in 24*7 shifts, including late-night shifts, and be flexible for any shift timing as per business requirements. Your role may involve weekend working as needed. This job description provides a high-level overview of the work performed. Other job-related duties may be assigned as required. Citi is an equal opportunity and affirmative action employer. If you are a person with a disability and need a reasonable accommodation to apply for a career opportunity, review Accessibility at Citi. (Note: The additional details of the company are omitted as they were not present in the provided job description),