Ops Sup Analyst - C09

The Ops Sup Analyst 1 role at our organization involves providing operations support services, such as record/documentation maintenance, account maintenance, and coordinating the opening of accounts with the Operations - Core Team. You will act as a liaison between operations staff, relationship managers, project managers, custodians, and clients. Your main objective will be to offer day-to-day operations support in line with Citi's operations support infrastructure and processes. Your responsibilities will include performing business analysis and documenting the current and future state of Client Reports and Advices, providing status updates for project participants, working with Legal & Compliance teams on regulatory business requirements, and serving as the primary liaison between business stakeholders and technology. You will recommend business priorities, create training sessions and User Acceptance Test scripts, manage project plans, and work on multiple projects simultaneously to deliver regulatory client deliverables. It is crucial to fulfill our clients" needs while ensuring an exceptional client experience. You must assess risk when making business decisions, uphold the firm's reputation, and comply with applicable laws, rules, and regulations. Your communication skills, problem-solving abilities, time management skills, and proficiency in Microsoft Office and SQL environments will be essential for success in this role. To qualify for this position, previous relevant experience is preferred, along with a Bachelor's degree or equivalent experience. A general knowledge of client reporting in the industry, organizational skills, and clear written and verbal communication are also required. Please note that this job description offers an overview of the typical tasks involved, and additional job-related duties may be assigned as needed. Citi is an equal opportunity employer. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review our Accessibility at Citi information.,