Ops Assoc Manager, Insto. Recs

As part of the Insto Banking Services Group Services Department within the Institutional Division at ANZ in Bengaluru, you will play a vital role in leading a team responsible for the professional reconciliation of transactions. Your main focus will be on Break Management, ensuring high quality, prompt, and efficient matching of time-critical transactions in accordance with SLA requirements and Group policy. Your day-to-day responsibilities will involve timely actioning and querying of all transactions, with a particular emphasis on high-value items that may pose significant risk. You will drive cost efficiency through effective break reduction and auto match enhancements while striving to exceed performance targets set by the SLA. Maintaining a high sense of urgency around customer queries and escalations is crucial, as is fostering collaborative relationships with customers across Business Units and Countries. In this role, you will be expected to ensure the timely completion of all Manual Matches, follow up on, investigate, and resolve outstanding transactions, and manage pending files within agreed standards. Driving knowledge enhancement for the team through continuous learning and process improvements will also be key aspects of your responsibilities. To excel in this position, you should possess strong people management skills, the ability to influence staff to deliver results, and a good understanding of reconciliation practices and accounting principles. Decision-making, resource allocation, and management skills will be essential for success in this role. While having all the mentioned skills is not mandatory, a growth mindset is highly valued at ANZ. If you possess most of the desired qualifications and are eager to contribute to our mission of improving the financial wellbeing and sustainability of our customers, we encourage you to apply. The job posting for this position ends on 21/05/2025 at 11.59pm (Melbourne Australia time).,