Operations Team Lead - Lien Ops

The position of Team Lead Lien-Operations requires someone with a background in BPO/KPO and relevant experience. The maximum compensation offered for this role is between 5,00,000 to 8,00,000 LPA with the job location being Vadodara. As a Team Leader, your primary responsibility will be to effectively manage your team to ensure optimal utilization of resources and achieve desired outcomes. You will need to focus on team member productivity, provide necessary training, and handle managerial tasks to meet deadlines and ensure client satisfaction. Developing and mentoring team members through leadership and training will be essential to maintain work accuracy and effectiveness. Your key responsibilities will include managing daily workflows to maximize project capacity, ensuring schedule adherence for yourself and the team, and overcoming operational challenges such as absenteeism and adhoc requests. Communication with the US offices through calls and emails, preparing accurate reports, conducting quality checks, and anticipating client needs will also be part of your role. To qualify for this position, you must hold a graduate or masters degree in any stream and possess 5-7 years of experience in team management within the BPO/KPO industry. Strong communication skills, problem-solving ability, networking skills, and training capabilities are crucial. Proficiency in English, as well as computer skills in Windows, Word, Excel, PowerPoint, and Internet/Intranet, is required. Knowledge of financial services, class action, mass tort, and legal process domains will be advantageous. Additionally, you should be able to create a challenging team-oriented environment, manage change effectively, work well under pressure, and adapt to working night shifts during US timings with additional allowances. Career progression opportunities include advancing to roles such as Senior Team Leader, Assistant Manager, or Operations Manager based on performance in the current role.,