Operations Support Sr. Supervisor

The Ops Sup Sr. Supervisor is responsible for leading and directing a team to provide operations support services in coordination with the Operations - Core team. The primary objective of this role is to ensure the seamless delivery of operations support services aligned with Citi's infrastructure and processes. You will lead and mentor a small Operation Support team, delegate tasks, recommend new procedures, and streamline operations. Analyzing operations information to solve problems, identifying and resolving routine issues, and ensuring adequate staffing are key responsibilities. You will also serve as a backup for the manager when needed and operate with a limited level of direct supervision. As an intermediate management position, you should have 2-5 years of related business experience with at least one year of supervisory experience. Proficiency in Microsoft Office, proactive leadership, organizational skills, problem-solving abilities, and clear communication skills are essential. A Bachelors degree or equivalent experience is required. Fulfilling client needs, providing exceptional client experiences, and ensuring compliance with laws and regulations are crucial aspects of this role. You must assess risks when making business decisions, safeguard Citigroup's reputation, and effectively supervise others to maintain standards. In summary, the Ops Sup Sr. Supervisor role involves leading a team to provide operations support services, ensuring seamless operations, and upholding Citi's standards and reputation.,