Operations Support Manager

Job Description

Customer Experience Excellence Achieving high standards of customer service through effective management and operational strategies. Process Development & Implementation Focus on creating, optimizing, and enforcing new processes to improve store operations and efficiency. Operational Expenditure Management Responsible for managing and optimizing operational costs to improve profitability. Store Environment, Health, & Safety Ensure compliance with health and safety standards and maintain an optimal store environment for customers and staff. Admin, Facility & Infrastructure Management Oversee administrative tasks, facility upkeep, and infrastructure enhancements to support seamless store operations. Outsourced, Admin & Facility Vendor Management Manage vendor relationships and agreements to ensure quality and cost-effective administrative and facility services. Shrinkage Implement measures to reduce and control product shrinkage. Theft & Loss Prevention Develop and implement strategies for theft prevention and loss mitigation. (LPC) Commercial Audit Conduct frequent audits to ensure compliance and enhance the efficiency of store operations. SOP Audit Score Maintain and improve Standard Operating Procedures (SOP) to achieve high audit scores. Training & Development Deliver ongoing training and professional development opportunities to enhance team members' capabilities in store operations. Show more Show less