Posted:-1 days ago|
Platform:
Work from Office
Full Time
1.Application Support Provide day-to-day support for business-critical applications, ensuring stability and smooth operations.
2.Issue Resolution & Escalation Handling Troubleshoot escalated application issues and coordinate with L3/engineering teams when required.3.Root Cause Analysis (RCA) – Perform in-depth analysis of recurring incidents to identify and eliminate underlying problems.4.Monitoring & Incident Response – Manage L2 monitoring tools, analyze alerts, and take corrective actions to minimize downtime.5.Production Sanity & Health Checks – Conduct regular system validations, log reviews, and sanity checks to ensure application availability.6.Documentation & Knowledge Sharing – Maintain SOPs, incident logs, and knowledge base for effective handovers and continuous improvement.
Mobile Programming
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