Operations Support - Japanese Language

Responsibilities:

The incumbent will be responsible for :

• Creating 3 rd Party Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions
• Follow up with requestors to provide relevant records and validate as per the defined procedures and websites
• Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution
• Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3 rd party vendors
• Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines
• Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance
• Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk & Compliance etc.
• Create SOP s, DTP s, checklists etc. whenever required
• Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution
• Ensure timely closure of monthly audit activities conducted by Internal Controls team.
• Use collaborative skills and approach in handling complex queries, provide guidance to new team members.
• Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience.
• Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks
• Ensure compliance with AXP policies
• To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services

Critical Factors to Success:

• Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand
• Writes well, using proper grammar and professional language.
• Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process.
• Anticipates changing customer and process needs and seeks to create value for the customer and the process.
• Is professional and focused on solutions, independently resolves conflicts before the case gets escalated

Minimum Qualifications

• Japanese Language Specialist with proficiency in Reading, Writing and Speaking. Minimum JLPT N3 Level certification
• Must be a B. Com Graduate or higher with minimum work experience of 2 - 3 years, good accounting knowledge, good communication (verbal & written) skills.
• Knowledge of Accounts Payable, Procure to Pay process is preferred.

Technical Skills/Capabilities:

- Knowledge of MS Office tools e.g. Word, PowerPoint, Excel

Knowledge of Platforms:

- Oracle

- SAP Ariba

- Bridger Insight XG