Infrastructure Engineer I

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• The Infrastructure Engineer is responsible for the technical direction of Network Platforms within a portfolio, providing consulting expertise, leveraging business and technical knowledge to support business strategies and deliver business value.
• Plays an integral role in building and enhancing the network infrastructure required to support the platform(s) or set of applications in terms of robustness, scalability, availability and efficiency.
• Works with Technical and Business Architects to ensure developments support the business and IT strategic plan.
• Performs as a high-level, Technical SME (subject matter expert) for the Global Network Infrastructure at American Express
• Has strong troubleshooting skills to resolve high-severity, business-impacting outages and incidents
• Has responsibility for the technical direction of the platform(s)/applications within the supported portfolio
• Works with architecture consultants to ensure Infrastructure build aligns to business and IT strategy
• Partners with the American Express Technology architecture teams in determining a practical adaptation of enterprise standards through informal feedback sessions
• Coaches and mentors less experienced colleagues as required
• Participates in relevant network communities
• Works with the Directors of Business and Technical Architecture to identify technical solutions and business process improvements in support of the business and IT strategic direction
• Manages (monitors and addresses) third party work in terms of quality and adherence to standards
• Ensures accurate asset information is recorded/documented for the platform/application supported
• Expert level knowledge in networking protocols like TCP/IP, OSPF, and BGP is required
• Expert level knowledge in switching technologies like Spanning tree, Port Channels, VPCs, Ethernet is required
• Expert level knowledge in packet capture analysis
• Expert level Knowledge of Application Delivery Controllers / Load Balancers and Global Traffic Managers such as F5
• Experience with networking platforms like Cisco IOS, IOS-XE, ASR, Nexus OS, Catalyst Switches, Arista EOS, Cumulus, Viptela vEdge/vManage, Aruba Wireless, Riverbed Steelhead and Interceptors, Cisco WAAS and AppNavs, Palo Alto Firewalls, Cisco ASA VPNs
• Experience in network automation using Python, Ansible, Puppet, etc, Netmiko, Rest API, JSON/XML
• Experience in web frameworks (Django or Flask preferred)
• Experience in Linux systems administration

Minimum Qualifications

• 5+ years engineering experience in a global Data Centre environment in the IT industry.
• Bachelor s Degree in Computer Science, Computer Science Engineering, or significant experience
• Experience with design and implementation of Data Centre Network Infrastructure.
• Experience with Software-Defined Networking, Data Center Fabrics, Cisco ACI, NSX-T, MP-BGP eVPN and VXLAN, SD-WAN, GWAN MPLS-VPNs, Data Center Interconnects, Internet Edge POPs, Campus Networks, and Wireless Networks
• Experience in network automation using Python, Ansible, Puppet, etc, Netmiko, Rest API, JSON/XML
• Experience with in depth problem solving, analytical analysis, reporting and presentation to senior leaders and key partners
• Ability to lead, influence and drive vendor direction to deliver innovated solutions that are advantageous to American Express Tried outstanding personal integrity and ability to build trust and collaborate across an organization
• Ability to communicate verbally and in written and various media with many different consumers and partners.
• Strong critical thinking and decision-making skills