Operations Supervisor

Reporting to the Operations Manager, you will be responsible for leading your team to effectively achieve department’s objectives. You will be managing, motivating and driving the performance of your team to ensure that KPI’s are met to a high standard

The successful candidate will be responsible and accountable for the output of the team’s performance and will manage a team of 15 Researchers plus

• Root cause analysis of SLA deviations, action plan development and resolution
• Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc.
• Review daily production reports with researchers to accurately assess that production goals
• Evaluate Employee performance and execute appropriate personnel actions.
• Have regular 1:1s with the researchers
• Enforce all of HireRight’s policies and procedures as well as Client requirements.
• Handle escalated issues and requests from internal and external Clients and employees; provide feedback and guidance to the staff
• Create and manage KPIs
• Provide clear, concise, measurable objectives to the researchers and review on a regular basis
• Communicate expectations clearly and provide consistent feedback.
• Be open to cross training in other functions outside of immediate scope of responsibility
• May assist in ad hoc projects as and when required