Operations Supervisor

About Us

Operations Supervisor

Role Overview

Operations Supervisor

Key Responsibilities

Order & Inventory Management

• Supervise daily order packing and dispatch process.
• Manage and update inventory across Shopify and internal trackers.
• Ensure all products are packed safely, labeled correctly, and dispatched on time.
• Track courier pickups, deliveries, and RTOs (returns).
• Maintain cleanliness and organization of office and stock area.

Customer Coordination

• Speak to customers for order confirmations, delivery follow-ups, and issue resolutions.
• Handle RTO (return-to-origin) and non-delivery cases efficiently.
• Collect customer feedback and share insights

Office & Team Supervision

• Ensure the workspace is well-maintained and running smoothly.
• Report daily activity and stock updates to management.

Qualifications & Skills

• 13 years of experience in

  operations, logistics, or e-commerce

  .
• Strong communication and coordination skills.
• Hands-on approach- comfortable managing packaging, shipping, and customer calls.
• Knowledge of Shopify, Excel, and courier dashboards is a plus.
• Organized, reliable, and responsible personality.

Why Join Us

• Join a fast-growing skincare startup and take full ownership of day-to-day operations.
• Learn end-to-end e-commerce management from inventory to customer experience.
• Growth path into

  Operations Manager

  as the brand scales.