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Operations Manager - Service Desk - GO/JC/1118/2025

0 years

0 Lacs

greater kolkata area

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

service support management escalation itil efficiency metrics reports

Work Mode

On-site

Job Type

Full Time

Job Description

Lead, manage, and develop a service desk team of 50�100 professionals across multiple shifts.Ensure smooth delivery of IT support services in line with SLAs, KPIs, and customer expectations.Drive incident management, request fulfilment, escalation handling, and problem resolution.Implement ITIL best practices to optimize efficiency and service quality.Monitor performance metrics, generate reports, and provide insights for continuous improvement

Skills Required

RoleOperations Manager - Service DeskIndustry TypeITES/BPO/KPOFunctional AreaITES/BPO/Customer ServiceRequired Education BachelorEmployment TypeFull Time, PermanentKey Skills
  • PMP
  • SERVICEDESK
Other Information
Job CodeGO/JC/1118/2025Recruiter NameMaheshwari Balasubramanian

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Operations Manager - Service Desk - GO/JC/1118/2025

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Operations Manager - Service Desk - GO/JC/1118/2025

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greater kolkata area