Operations Manager - Retail process

Position: Operation Manager BPO/Call Center -Outbound and Inbound (Retail Process)

Experiences: Overall, 10 + years of experiences and 2 years as Operation Manager on Paper.

Location : Pune

• Good Knowledge of Process/Inbound/Outbound/Back Office (Varies) Contact Centre KPIs
• Understanding of CSAT and customer experience
• The candidate should also have excellent problem-solving capabilities and lateral thinking skills.
• Learn the process and be the product and domain expert
• Good Knowledge of Quality Tools, Excel & PowerPoint Presentation
• Knowledge of the operational process, logical thinking, reporting, and analysis
• Ability to understand instructions, client requirements & closing the same within TAT and with accuracy
• Recommend process changes in order to improve service efficiency and quality across the assigned area
• Leverage in-house synergies through collaboration with internal stakeholders

Qualification & Skill Set Required:

• Any Graduate or Postgraduate
• Critical-thinker and problem-solver
• Open to change, multi-tasking skills, Good Team handling
• Shows flexibility/ownership & can work under pressure situation
• Ability to work within a challenging environment with tight delivery timelines
• Previous working experience in call-centre Managerial role 2+ years
• Excellent MS-Excel skills.

Interested candidate can apply on below email id : kavita.kamtekar@Digitide.com