Job
Description
As an Operations Manager at our company, you will play a crucial role in leading our QA and delivery operations. Your responsibilities will include managing a team of Team Leaders and overseeing a growing team of 40-50+ members. You will be responsible for strategic oversight of project delivery, resource planning, stakeholder coordination, and process ownership. Your role will involve bridging operations with product, engineering, and business teams to ensure smooth, scalable, and high-quality delivery. Your duties will involve leading and managing Team Leaders to ensure resource allocation, alignment, and productivity across multiple projects. You will drive project planning discussions with project managers and leadership to align operational readiness with client demands. Additionally, you will own the delivery overview across multiple projects, tracking turnaround time, QA quality, and client expectations. Regular sync-ups with Team Leaders, performance tracking, mentorship, and accountability will also be part of your responsibilities. You will maintain and evolve operational processes, drive checklist compliance, audit readiness, and workflow efficiency. Collaboration with the Product team to stay updated on new features and ensure alignment and training for the operations team will be essential. You will oversee hiring and training for QA, coordinators, and support functions in alignment with scaling goals. Managing office operations, infrastructure challenges, hardware, snacks, and team well-being will also fall under your purview. Furthermore, collaborating with Business, Sales, and Product teams to provide operational support for pilots, new client onboarding, and implementation feedback will be crucial. Ensuring operational readiness for scaling, people management, team culture, identifying gaps, unblocking operational challenges, and driving improvements across the delivery lifecycle will be key aspects of your role. To be successful in this role, you should have at least 5 years of experience in operations, program management, or service delivery roles, with a minimum of 2 years of experience managing managers or large teams. A proven track record of managing multi-layered teams, strong communication skills, and the ability to think both strategically and tactically will be essential. You should also have experience in cross-functional collaboration and a strong bias toward action and ownership. In return, you will have the opportunity to lead a high-impact operations function in a fast-scaling AI startup. You will work alongside product, engineering, and business teams, influencing the product roadmap and delivery excellence. With a fast-paced, mission-driven, and collaborative culture, you will have the chance to continuously learn and improve. Additionally, you will enjoy a flexible work environment, supportive leadership, and exposure to cutting-edge AI operations. This is a full-time position with a nightshift schedule. The work location is in person.,
