Operations Manager - Marketplaces & E-commerce

As an Operations Manager for Marketplaces & E-com, your role involves overseeing marketplace operations to ensure seamless order processing, inventory management, listing optimization, and compliance with marketplace guidelines. You will collaborate with internal teams, logistics partners, e-com clients, and marketplace platforms to enhance operational efficiency and improve customer experience. Key Responsibilities: - Order & Inventory Management - Oversee order processing, inventory planning, and stock tracking across all marketplaces & e-com clients, ensuring timely updates on Zoho. - Collaborate with warehouse and supply chain teams to manage inventory effectively. - Track returns, process CN/transfer orders, and raise claims for lost or damaged stock. - Listing Management & Optimization - Coordinate content creation for new listings, ensuring compliance with marketplace guidelines. - Create new listings on marketplaces accurately. - Monitor listing scores and optimize them as needed. - Execute listing strategies, including mergers/splits, combo creation, A/B testing, and keyword optimization. - Update the Brand Store with every new listing. - Customer Insights & Performance Monitoring - Track and analyze product reviews, customer complaints, and identify areas for improvement. - Ensure timely resolution of customer queries and complaints. - Generate and maintain reports on marketplace performance metrics. - Promotions & Pricing Control - Plan and execute deals, coupons, and promotions. - Monitor pricing to prevent unauthorized discounts. - Track marketplace sellers to ensure only authorized sellers list company products. - Data & SOP Management - Maintain and update the master database for all SKUs. - Establish and refine operational SOPs for marketplace management. - Maintain the keyword master database for listing optimization. - Fill and provide product information sheets to e-com clients as required. - Logistics & Fulfilment - Coordinate with shipping and logistics partners to optimize delivery timelines and costs. - Retail Order Processing - Ensure marketplace operations are set and running smoothly. Technical Competence: - Advanced Microsoft Excel, Word, PowerPoint - Brownie points for Zoho books & inventory, Power BI Skills & Qualifications: - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Experience with e-commerce platforms and marketplaces. - Proficiency in data analysis and reporting tools. - Knowledge of inventory management and supply chain processes. - Experience in customer service and problem resolution. - Ability to work independently and as part of a team. - Strong organizational and time management skills. (Note: No additional company details were provided in the job description.),