Operations Manager-Hub Operations

Job Requirements

Role/ Job Title

Purpose:

Role & Responsibilities

• Manage login and disbursal activities across two or more PODs of the same product.
• Lead and supervise full-time employees (FTEs) mapped to each POD, tracking performance across key parameters.
• Develop expertise in disbursal processes for multiple retail banking products.
• Ensure that Turnaround Time (TAT) and First Time Right (FTR%) targets are consistently met.
• Monitor and escalate critical and non-critical operational errors to senior stakeholders as needed.
  

Secondary Responsibilities

• Drive high productivity among Hub executives across all assigned PODs.
• Coordinate effectively with multiple stakeholders to resolve operational issues.
• Suggest initiatives to improve efficiency and performance of POD members.
• Interface daily with vendors to ensure optimal resource planning.
  

Educational Qualifications

• Graduate in any discipline (mandatory)
• Postgraduate degree (preferred)
  

Experience

• 2 yrs relevant experience in retail banking operations, preferably in loan disbursal or hub operations