Operations Manager-Hub Operations

Role Overview: You will be responsible for overseeing end-to-end login and disbursal activities across two or more Product Operating Divisions (PODs) within Retail Asset Hub Operations. This role is based in Mumbai, Noida, or Hyderabad and involves managing direct reportees assigned to each POD, ensuring operational efficiency, and upholding high-quality standards. Your key responsibilities include monitoring performance metrics, coordinating with stakeholders, and driving process improvements to support business objectives and compliance requirements. Key Responsibilities: - Manage login and disbursal activities across two or more PODs of the same product. - Lead and supervise full-time employees (FTEs) mapped to each POD, tracking performance across key parameters. - Develop expertise in disbursal processes for multiple retail banking products. - Ensure that Turnaround Time (TAT) and First Time Right (FTR%) targets are consistently achieved. - Monitor and escalate critical and non-critical operational errors to senior stakeholders as required. - Drive high productivity among Hub executives across all assigned PODs. - Coordinate effectively with multiple stakeholders to resolve operational issues. - Suggest initiatives to enhance efficiency and performance of POD members. - Interface daily with vendors to ensure optimal resource planning. Qualification Required: - Graduate in any discipline (mandatory) - Postgraduate degree (preferred) Additional Details: You will need at least 2 years of relevant experience in retail banking operations, preferably in loan disbursal or hub operations.,