Operations Manager

The Operations Manager is responsible for overseeing all aspects of banquet and cateringservices for high-profile corporate, social, and large-scale events.

This role demands a strategic leader who ensures operational excellence, drives sales growth, maintains financial accountability, and delivers exceptional guest experiences from event conception through execution.

Key Responsibilities

* Strategic Planning & Sales Growth

* Develop and implement strategies to increase banquet and catering sales.

* Identify new business opportunities and build strong client relationships.

* Collaborate with sales and marketing teams to maximize event bookings and revenue.

* Operational Excellence

* Oversee the planning, setup, and execution of all events, ensuring high

standards of quality and service.

* Ensure all service operations are aligned with guest requirements and

organizational standards.

* Continuously review and improve operational processes for efficiency and

effectiveness.

* Team Leadership & Development

* Lead, train, and motivate the banquet and catering service teams.

* Assign roles and responsibilities, ensuring optimal team performance and

morale.

* Foster a culture of excellence, accountability, and continuous improvement.

* Financial Accountability

* Prepare and manage budgets for banquet and catering operations.

* Monitor revenue, costs, and profitability, ensuring operations remain within

budgeted guidelines.

* Analyze financial reports and implement cost-control measures as needed.

* Quality Assurance

* Ensure the highest standards of setup quality, service delivery, and guest

satisfaction.

* Address guest feedback promptly and implement corrective actions where

necessary.

* Uphold compliance with health, safety, and hygiene regulations.

Desired Competencies

* Strategic thinking and business development skills.

* Commitment to service excellence and guest satisfaction.

* Adaptability to fast-paced, dynamic event environments.

* Proficiency with event management software and tools.