Operations Manager

About the company

Founded by IIT Bombay and IIT Delhi graduates and backed by Entrepreneur First, we are an early-stage consumer-tech company based out of HSR, Bangalore. We are building an affordable human + AI personal assistant service that helps busy working professionals save time and mental space by allowing them to delegate boring chores. We have strong customer traction and are now looking to grow.

We’re looking for someone who can take complete ownership of how our users experience faff on a day-to-day basis. Our customers rely on us for a wide range of personal tasks, and the Ops Manager is the person who makes sure their requests are handled smoothly from start to finish. You’ll be right at the front, speaking to users directly on WhatsApp, understanding their requests in detail, and being their go-to person. Once you have the request, you’ll break it down, delegate it to the assistants at the backend, and then make sure it’s done right and done on time. Before anything goes back to the user, you’ll check the quality yourself and take responsibility for the final delivery. Alongside, you’ll manage and guide a team of 5–10 assistants while also setting up better systems and structures so the entire process keeps improving.

What you’ll do

• Manage and guide a team of 5–10 assistants, ensuring clarity, direction, and performance
• Build and improve SOPs, processes, and systems for smoother execution
• Track progress and ensure deadlines are consistently met
• Take ownership of service quality and constantly push for better standards

What we’re looking for

• User obsession (past experience in the hospitality industry is helpful)
• Strong communication skills: You will directly interact with the users and manage a team.
• Excellent work ethic.
• Ability to multitask and bring structure to an unstructured environment.
• 1-3 years of work experience.

Job Details

• Position: Operations Manager
• Location: Bangalore (HSR Layout)
• Salary: 6 LPA + 2 LPA (performance based bonus)
• Schedule: 6 days a week, 60+ hours per week

Application Process

• Based on the response in the assignment round, you will get an invite for a 30-minute interview with the hiring manager
• Final in-person round with the founders and team at our office in HSR, Bangalore.
• We move fast and will give you a result within one week of application.