Operations Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

Manage overall operations team assigned to and be responsible for effective and successful management of our employees. Takes complete ownership in driving team productivity, quality controls and compliance measures as established and set for the Operations Department. Ensure effective and efficient operations through engaging with relevant stakeholder teams and by enhancing various operational procedure in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand and improve business outcomes. Carry out any additional supervisory responsibilities in accordance with various policies outlined by the organization

Essential Functions (Duties and Responsibilities):

40% Initiate and close projects related to outstanding health insurance claims, remittances and or denials by inspiring internal and cross geography teams

• Take complete ownership pertaining to project, process & people while maintaining cordial relationship
• Manage own work and the work of others while seeking and integrating input to execute more effectively.
• Be inquisitive and drive process improvements for continuous enhancement of existing workflow processes.
• Keep others apprised of any changes/ updates to various workflows and communicate/coordinate effectively with team members to ensure continuity of work.
• Manage both internal and external stakeholder relationships through clear and concise communication and reporting
• Effortlessly initiate, develop and implement various projects and reporting processes, tools and metrics
• Exercise discretion and independent judgment with respect to critical matters
• Challenge status-quo and drive improvement in the overall outcome of the process
• Effectively advocate for individual, team and divisional/company goals that are aligned to athena's vision and mission
• Take lead on hiring right talent, grooming and retaining critical talents is key for the success of the organization
• Enable and support cross geography team and cultural blending

25% Own challenging people and project assignments independently with ease and deliver fulfilment of work across the company

• Responsible for Performance Management, Project Management, Coaching, Supervision, Results Driven, Developing Standards, Foster Teamwork, Handle Pressure, Constructive Feedback.
• Possess strong communication (verbal and written) and interpersonal skills as well as excellent time-management and organizational skills, with a proven ability to be highly productive and efficient in a team-driven environment.
• Ability to gather, manage and synthesize large amounts of information efficiently, effectively and creatively with maniacal attention to detail.
• Proven ability to meet deadlines in a fast-paced environment and experience using multiple mediums to resolve daily tasks
• Become an active participant in athenahealth's teaching and learning culture
• Manage internal and external stakeholder relationships through clear and concise communication and reporting
• Fully participate in the drive to accomplish all department and corporate goals

35% Accept full ownership and leadership responsibility for team development

• Proven ability to build strong teams that apply their diverse skills to achieve common goals
• Demonstrate a strong drive to achieve meaningful results
• Ensure that the team's work aligns with the organization's vision
• Instill trust through honesty, integrity and authenticity
• Balance strategic concerns with day-to-day activities
• Build effective relationships across geographies and divisions for a collective success
• Makes timely decision with the right information available
• Constantly think deep and discuss with leaders on athena's product and services to feed strategic input and tactical solutions to Quarterly or Annual planning cycle
• Conducts periodic performance and team reviews enable the team members with right career path guidance in turn align the divisional objectives
• Lead and enable innovative and creative thought process amongst the team to keep up the pace of growth and evolve continually

Education & Experience Required:

• Bachelor's degree or equivalent
• 10-12 years experience in fast paced environment
• Previous experience in healthcare RCM environment, mandatory
• Willing to work in night shift

Knowledge & Skills:

• Healthcare RCM knowledge, mandate
• Excellent communication skills
• Problem framing and problem-solving skills
• Excellent project management skills
• Exceptional stakeholder management skills