Operations Manager

The Manager - Operations, will lead and manage a team of high performing individuals, responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces.

The job involves organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team. You will manage performance measured on operations/business goals and SLA metrics.

The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. You will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams.

You will interface and drive agenda with the automation & technology teams to build scalable solutions. In addition, you will be responsible for ensuring the safety, security and integrity of Amazon's systems and data.

The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. You will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company.

The ideal candidate actively seeks to understand Amazon's core business values and initiatives, and translates those into everyday practices.

Some of the key result areas include, but not limited to:

• Responsibility for meeting operational and business goals
• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
• Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
• Executing specific people programs on coaching and development and team engagement.
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The role requires working in rotational shifts. Candidates applying for this role should be willing to work in Day / Night shifts.

Basic Qualifications

• 2+ years of program or project management experience
• 2+ years of team management experience
• Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
• Experience leading process improvements
• Bachelor's degree or equivalent
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Preferred Qualifications

• Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
• Knowledge of Lean, Kaizen, Six Sigma concepts
• Experience in managing critical operational processes, with SLA responsibility
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